FAQ

At Custom Paper Cups, we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting our web site or interacting with us. 

We will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email. 

All items purchased from Custom Paper Cups are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

 

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Custom Paper Cups are GST inclusive. Custom Paper Cups will issue a Tax Invoice for all purchases. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act. 

In your use of the web site, you agree to provide true and complete information about yourself as required by the web site’s Registration Form 

In particular to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Custom Paper Cups has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Custom Paper Cups has the right to suspend or terminate your account and refuse any and all current or future use of the web site (or any portion thereof). 

If you use this web site, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. 

When you visit Custom Paper Cups or send email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will also communicate with you in a similar fashion. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

The material provided on Custom Paper Cups is copyright protected. You may use this material for your own personal reference only. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of Custom Paper Cups or the appropriate supplier or licensor of Custom Paper Cups. 

All software used on this web site is the property of Custom Paper Cups or its software suppliers and is protected by Australian and international copyright laws. 

Wanting to access our services as a wholesaler or café on account? Shoot us an email or give us a call, and our team will discuss the options we have to suit your business. 

We do not offer warehouse space for orders unless there is a special circumstance. Any custom ordered product unless otherwise agreed will be shipped directly to you upon arrival. We will arrange this at the time. 

Once an order arrives at our warehouse, it will need to be shipped directly to you. Customers will be charged the relevant amount and sent an invoice for this. We have options to send larger orders by pallet if required. Any special conditions or requirements can be discussed with us during the process. 

Pick up is available from our location if required. 

We always try to ensure that our inhouse range is fully stocked. However, there are times where certain pressures may not allow us to do. But rest assured that we are always ordering more on our incoming containers. 

The minimum order for our “off the shelf” range is 1 carton (1000 units SW, 500 units DW). 

The minimum order for our “design your own” range is 10 cartons (1000 units SW, 500 units DW).